4019 Candlenut Lane ē Dallas, Texas 75244
Jeffrey H. Bracken, CEO
|Phone (972) 484-9887 Fax (972) 484-9888
Better with Baldrige
Ask an organization how good they are, and they will tell you they are above average. But the truth is, when you measure an organizationís sustained performance in comparison to their peers, less than 20% are above average, 60% are average, and the rest are in serious trouble. And that status is constantly changing because we operate in a dynamic, competitive global marketplace.
Every organization has a performance management system. Often, this system is misunderstood, and has serious gaps. You can put great people in a bad system and the system will win every time. So, what is your organization’s performance management system? How well do you understand your system, and how it operates? What are its’ strengths, and what urgently needs improvement? Where do you find great examples of high performing organizations?
Established in 1987, the Malcolm Baldrige National Quality Award is the highest level of recognition that a U.S.-based organization can receive for performance excellence. The award has evolved from a focus on manufacturing quality to a comprehensive focus on overall competitiveness in all sectors of the U.S. economy, including service, manufacturing, government, non-profit, healthcare and education.
The Baldrige Criteria for Performance Excellence provides a comprehensive framework for organizations that want to become high-performing. The Criteria are updated every two years, and represent the leading edge of validated best management practices.
However, many organizations that begin participating in the Baldrige national award process or a Baldrige-based state award process find that the process is complex. There is so much to learn and apply that they become frustrated and overwhelmed.
Some organizations overcome these challenges, make a few improvements, and begin achieving some early performance gains. However, their organizational culture resists the change, and short-term gains are lost.
The Better with Baldrige Process
Bracken and Associates created the Better with Baldrige process to provide customized solutions for organizations that want to transform and improve their performance, but either do not want to, or are not ready to apply for an award.
This Baldrige-based organizational assessment and consulting process helps organizations unlock the power of their performance management system, and achieve and sustain measurable performance improvement.
The process focuses on your organization’s entire performance management system so that performance can improve in all key areas of your performance scorecard such as profitability, return-on-investment, market share, customer satisfaction, productivity, quality, cycle time, cost, employee satisfaction, and employee engagement.
There are three options to choose from. Each option can be further customized to meet your unique needs and requirements.
Better with Baldrige Benefits
Better with Baldrige Results
Helping Organizations Transform and Perform
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